About Vynca
About the role

Technical Support Associate

Location: Remote

Vynca is a fast-paced, fun entrepreneurial environment incredibly passionate about transforming end-of-life care. We are actively looking for a Technical Support Associate to join our support team. As a Support Associate, you will be the first point of contact for our customers’ support requests. The main responsibility of this position will be to troubleshoot and resolve technical issues. You will handle and resolve issues independently or re-assign them to the appropriate resource(s) for resolution.

Responsibilities:
  • Respond to support requests over the phone and/or email in a timely manner
  • Diagnose and resolve technical issues occurring on our platform
  • Create and document support tickets in JIRA
  • Redirect support tickets to the appropriate resource for resolution
  • Escalate support tickets that require urgent attention
  • Follow up with customers to ensure issue resolution and customer satisfaction
  • Support deployment of software updates
Qualifications:
  • Bachelor’s Degree
  • Knowledge and experience working with data in database
  • Knowledge and experience writing SQL queries
  • Excellent problem solving, communication, and interpersonal skills
  • Excellent attention to detail and documentation
  • Ability to communicate effectively with technical staff and non-technical users
  • Proficiency in Windows and/or Mac OS
  • Previous support experience in healthcare industry preferred
  • Experience with telecommunication applications and help desk software is a plus
  • Previous experience with JIRA is a plus
  • Knowledge and experience in Windows Command or Mac Terminal is a plus
How to apply

Please send resumes to info@vyncahealth.com